When we started building april, we knew that achieving coverage in all 50 states would be critical to transform an industry long dominated by legacy technology. We decided early on that we didn't want to redirect users in certain states or with common tax situations to a degraded third-party experience.
I'm pleased to announce that this month we hit a massive milestone for our product: we have all 50 states coding completed. This was a feat that many industry insiders and fintech experts alike told us could not be done, but with the power of AI and the tireless efforts of our tax and engineering teams, we proved them all wrong.
Putting a collaborative AI process at the core of our software development ethos was key to achieving this milestone. We've trained a set of LLMs to read tax analysis documents and translate that to software code, which is then meticulously reviewed by human engineers. This process has been refined iteratively over the past several years reaching peak efficiency this year as we've been able to gain massive scale and reach these tax coverage milestones in the fastest timeframe, according to our records.
april's UX is unique in that it combines state and federal into a single flow, simplifying and reducing the questions to answer. The smart routing system is designed to present the least number of questions possible to get a taxpayer in order to accurately file their return. Out of almost a thousand possible questions, the average user only had to answer 52.
We believe all partners should get the full benefits of embedded tax. When you “kick out” taxpayers to an existing solution with a degraded UX, you are presenting with the same-old solutions that have been previously available but lacking. You’re also losing critical data visibility on that taxpayer and complicating your go-to-market initiatives.
april’s native national coverage offers partners a branded end-to-end experience, along with an API powering real-time visibility into your users’ progress and key insights. This foundation enables us to expand our partnerships with fintechs, finservs, SMB platforms, and payrolls by rapidly add tax use cases, such as support for itemization which will also be available for the upcoming filing season.